Hello and Welcome to Face Pop Culture. Before reigistering for an account with us please familiarise yourself with our website terms and conditions outined below.
For all our new and existing customers we offer the option to either shop as a guest of our site or sign up for an account with us. Signing up for an account with us allows for quick and easy purchases and provides the option for you to receive updates on new products and special offers from us - Sign Up For Account
When signing up for an account you will be asked to enter your full name, email & shipping address. Upon checking out you will further be provided the option to have your preferred payment method and details saved in your account. Once your account is active you give permission to receive product newsletters and email updates from us. Please tick the marked field included in our email communications if you wish not to receive marketing material, you will still receive confirmation emails from us for purchases. All customer account information saved will be securely stored on our server and will not be privy to any 3rd party users as per our security and privacy policies outlined below.
We accept all major Credit Cards and Paypal. All online payments/transactions are secure and carried out thru your choice of eWay or PayPal. All online transactions are subject to the privacy and security terms and conditions outlined below.
Item prices and shipping rates are subject to change without notification, all prices are viewable in checkout before payment. All sales on facepopculture.com are subject to our website terms and conditions outlined below.
Where we describe an item as brand new, factory sealed that is exactly what you will receive. All of our items here at face pop culture are imported new and stored and maintained with the greatest of care. We ship our items in the same factory direct condition as we receive them and take extra care in packing your items to ensure this is how you will receive them.
In some cases we receive dented or damaged boxes or goods from our suppliers. On occasion we will offer these for sale at a discount price. In doing so, we will make clear the degree of damage in both the description and title and show it in our item pictures.
We do not open or display any of the items we sell (dented or not), where they arrive to us in factory sealed condition, they are shipped straight out to you in exactly the same condition.
Some of our rarer and more fragile items may be checked before shipping to ensure their condition. In doing so, no factory seals will be breached unless a thorough inspection is requested by the customer. It is rare that we will do this as we here at face popculture as our customer base would prefer to deal in factory sealed items only.
Shipping costs are non negotiable and cover all packaging, handling and administration costs – we charge no additional fee’s for shipping your item than we incur ourselves. We take the greatest of care in packing and dispatching your items to make sure it gets to you in the best possible condition. For most of our product lines we have boxes specially made to size to further protect your item from clumsy postal handlers. All items will be shipped brand new, factory sealed with their original packaging, unless stated otherwise.
We love our international pop culture collectors and friends here at face pop culture and wanted to make it both easy and affordable for them to shop with us. We leave no one behind with our global shipping service providing safe and cost efficient international shipping services all over the globe. We also offer great combined shipping rates for our international friends ensuring great value for your shipping dollar.
HANDLING TIME -- We ask for 2 days handling time from receipt of payment to locate, pack and post your items, however we endevour to have all items shipped within 24 hours (excluding weekends) of reciept of payment. If you are in a perticular hurry please contact us and we will do our best to facilitate your request.
PACKAGING – We order specially sized boxes for most of our items to protect your purchase during shipping and provide packing materials for FREE as part of our service. We take great care in handling and packing your items as we are collectors primarily ourselves! We know how we want to receive our items and we expect our customers to expect the same from us.
CUSTOMS CHARGES/IMPORT TAXES -- All or any additional customs charges or import taxes are to be paid by the buyer - we have little knowledge of each countries custom system so please look into this before purchasing. We take no responsibility for any additional incurred charges once shipped. All items will be marked on customs forms at their sale value and stamped as merchandise in accordance with international customs laws and regulations.
Our combined shipping rates and offers allow for our customers to save on shipping costs when buying multiple items. Our shipping charges are flat rate and are based on weight and distance to make it easy for you calculate the costs before you buy your items. Get the maximum value for your shipping dollar and view our rates - VIEW SHIPPING RATES AND OFFERS
Here at face pop culture we take great care in photographing, describing, storing, packing and shipping our items so our customers receive exactly what they are expecting. We are serious collectors ourself of some 14 years and understand the importance of box and item condition. Honesty is our mission statement and we have taken great pride in proving this is in our 8 years of pop culture trading. If for any reason we violate this credo to you our customers, we will make ammends in a fair, timely and reasonable fashion.
Face pop culture will only accept refunds or exchange goods if we are notified within 7 days of you receiving your item at your nominated delivery address. Refunds will only be issued for damaged or malfunctional defects, we accept no liabilty for the handling of your item once we post it. We recommend the use of postal insurance for fragile and delicate items and will do all we can to facilitate the insurance process should the worst happen.
Items marked as dented or damaged are sold as described and are not eligable for refund or exchange under any circumstances. The working condition of certain items is also not guaranteed - they are sold as collectable items and we can not remove them from their boxes to test their working condition. These conditions will be outlined in the product descriptions of all items this applies to - if you are unsure please contact us before purchasing.
Upon us receiving notification of damage or manufacturing defect, we will request photographic evidence of the parcel and the product that has the issue. We will review the information and photo provided and contact you at our earliest convenience to discuss your refund options in relation to the issue.
Face pop culture will only issue refunds or exchange items if the defective item is returned to us in exactly the same condition it was received in by the customer.
Refunds will only be issued for the item price at the time of sale. Shipping costs to and from are to be covered by the buyer - in extreme cases of item defect we may negotiate this policy further.
PRIVACY AND SECURITY POLICY
In order to use the facepopculture.com website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Face Pop Culture will only be with consent via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collected Information
Any details collected from Face Pop Culture customers is required in order to provide you with our products and/or services, and the highest possible level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Face Pop Culture uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Face Pop Culture may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
Face Pop Culture does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the facepopculture.com site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of facepopculture.com
Face Pop Culture Security Policy – eWAY
Face Pop Culture uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Face Pop Culture or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Face Pop Culture.
For more information about eWAY and online credit card payments, please visit